DELIVERY/SHIPPING TIMES Orders placed as part of any special promotion will be dispatched within 10 working days of the order being placed. Orders for our personalized products are processed within 7-9 working days. Shipping is an additional 3 working days after order processing. If your order is required for a specific date please email customer support to ensure your order is delivered on time. Occasionally orders can go missing - please contact us with your order reference if you have not received your order within 7 working days of your dispatch date.