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Terms & Conditions

Frame My Name

This website is owned by Frame My Name.

Frame My Name US Fulfillment Centre: 3281 SW 42 Avenue, Palm City, Florida 34990.
For customer services please email: sales@framemyname.com
If you would like a call back please email us our fill in the contact form and one of our team will get back to you as soon as possible.

Frame My Name started as an online personalized gift & card business.
We have been supplying our range of personalised products since 2004.

Payments are made to us via a Paypal Express solution which offers customers the option to pay by Paypal or by credit/debit card.

Our website and all of our products & designs are protected by author rights and copyright. 
No part of this website or any of its contents or designs may be reproduced, in part or in whole, without the prior written consent of Frame My Name.

By placing an order on this website you have agreed to abide by our Terms & Conditions as laid out below.

 

Our Refund Policy

Personalized Name Prints

As our name prints are personalized/made-to-order they are exempt from return and are non-refundable.

Please ensure all personalized details are correct when placing your order as mistakes can not be rectified after the order has been produced. Frame My Name take no responsibility for any spelling or punctuation mistakes made by the customer.

If you have made a mistake with your order and it has already been printed/dispatched then there will be a miniumum charge of $8.99 for sending a replacement (price may vary based on product ordered and delivery method).

If however we have made a mistake with any of the personalization on your order please contact us and we will arrange to send a replacement at no extra cost to youself.

If you have ordered a name print and the item is damaged on receipt then a replacement order will be sent - the order will not be refunded. If your order has arrived damaged contact us by email quoting your order reference number and attaching some photographs of the damage. We will then look into this for  you and arrange for a replacement order to be dispatched where applicable.

Important - any damaged orders must be reported within 7 days of receiving the item for a replacement to be sent. 

For returns of our 'frame only' products  all returns must be authorised by Frame My Name before returning the item to us. Items must be returned within 14 days of receiving the order (a frame only is defined as a frame ordered on it's own without any name print/artwork).

  

Product Prices

All prices on our website are shown in US Dollars (USD).  Prices do not include delivery which is calculated at the checkout based on delivery location. Frame My Name reserve the right to amend product prices and discount offers at any time.

  

Secure Ordering Online

You can order any of our products securely online through the Frame My Name website.

Our payments are processed securely by PayPal. Orders paid for using PayPal will not be dispatched until payment is confirmed. 

 

Shipping & Delivery

Standard Shipping - $5.99

Orders are generally dispatched within 7 business days of an order being placed. Standard delivery is then +3 business days after dispatch.

We try where possible to have orders shipped as soon as we can but it can take up to the last working day for dispatch during busier periods.  

Frame My Name make no guarantee with regard to delivery times. 

Occasionally orders can go missing - please contact us with your order reference if you have not received your order within 5 days of your confirmation of dispatch.

 

Discount Codes & Promotional Offers

When placing an order eligible for any of our discount offers please ensure the discount code is entered at the checkout at the time of ordering. The update button should then be clicked before the order is confirmed.

We will not offer a refund for the discount amount on any order which hasn't used the discount code.

Only one discount code can be used per order.

Frame My Name reserve the right to end any promotion or discount at any time and without prior notice.